Frequently asked questions

Answers on shipping, products, gift cards, account and bonuses. Still stuck? Our support team is one message away.

Shipping & returns

  • Standard delivery is 2 to 4 business days nationwide. Orders placed before 2 pm ship same day.

  • Yes — for orders above $80 we cover standard delivery. The threshold applies after discounts.

  • We have hubs in major metros. Once you enter your address at checkout, the nearest one shows up automatically.

  • Currently we ship to the EU, UK and Canada. Other regions on request — write to support.

  • Unopened products can be returned within 14 days. For opened items, contact support — we look at each case individually.

Products & formulas

  • Most are plant-based. Marine collagen and whey protein are exceptions and are clearly labeled.

  • It depends on the formula. Energy and sleep often show within a week; collagen and beauty support take six to eight weeks for visible change.

  • Most of our formulas pair safely. Each product page lists known interactions. When in doubt, our wellness test recommends a bundle.

  • Linked on every product page under the Composition tab, batch by batch.

Gift cards

  • Digital cards arrive by email within a few minutes. Values from $20 to $300, valid for 365 days from issue.

  • Yes. The gift card applies last so promo discounts are honored first.

Account & orders

  • If the order hasn't shipped, yes. Drop a note to support with the new address and we'll update it.

  • Yes — monthly or bi-monthly, with 10% off the recurring price. Pause or cancel any time.

Bonuses

  • 1 point per dollar spent. Plus bonuses for reviews, referrals and birthdays. The bonuses page lays it all out.

  • Yes — at checkout, choose how many points to apply. Each 100 points equals $1 off.