Shipping options
Standard delivery covers the country in 2 to 4 business days. Express delivery is available in major metros next day for an additional fee.
- Standard — $6 (free over $80)
- Express — $14, next business day in major metros
- Pickup — free at any partnered location
Orders placed before 2 pm local time ship the same day. After 2 pm they go out the next business morning.
Pickup points
We partner with 320+ pickup hubs nationally. Pick the closest one at checkout — most are open seven days a week.
Major metros
- New York — 28 points
- Los Angeles — 22 points
- Chicago — 18 points
- Houston — 14 points
- San Francisco — 12 points
International
We currently ship to the EU, UK and Canada. Estimated transit time is 5 to 9 business days depending on customs.
Import duties and taxes are calculated at checkout — no surprises at delivery.
Payment
We accept all major cards, Apple Pay and Google Pay. For orders over $200, four-payment installments are available at checkout.
- Cards: Visa, Mastercard, Amex, Discover
- Wallets: Apple Pay, Google Pay, Shop Pay
- Installments: 4x interest-free
- Invoice on request for business accounts
Contacts
Support is live seven days a week, 9 am to 9 pm. Outside those hours, email gets a reply within four hours during the week.
Reach us
- Email — hello@uphealth.example
- WhatsApp — +1 800 000 0000
- Telegram — @uphealthsupport
- Live chat — bottom right on any page
Office: 240 Wellness Avenue, Suite 12, New York NY 10001